A 40% deposit of the full rental cost is payable to secure your booking. If the booking is made within 60 days of arrival, full payment is required at the time of booking.
The remaining balance is due 60 days before arrival. We will send a reminder email two weeks before the balance due date with payment information.
No security deposit is required.
The deposit can be paid via all major debit and credit cards, American Express is unfortunately not accepted at this time. Our preferred method of payment for the balance is bank transfer, however card payment is also possible.
A 40% deposit secures your dates and the remaining balance is due 60 days before arrival. If you wish to pay in instalments up to your balance due date, please contact us to find out how to make part payments.
Cancellation charges are based on the amount of notice provided before arrival:
Number of days before Arrival Date that notification of cancellation is received | Percentage of Booking Price payable by you |
|---|---|
More than 60 days | 5% |
45 to 59 days | 40% |
30 to 44 days | 55% |
15 to 29 days | 75% |
3 to 14 days | 90% |
0 to 2 days | 100% |
If you cancel your Booking, we will try and re-let the Property. If we are able to re-let the Property, we will be able to offer you a refund subject to any difference between the Booking Price and the re-let price, and excluding any additional charges which are non-refundable according to these Terms.
We strongly recommend taking out suitable travel insurance.
Please see our Policies & Terms page for full cancellation details.
We recommend taking out suitable travel insurance and ensuring the policy wording is carefully read to cover any areas of concern (for example illness or severe weather).
Bookings should be placed via our website to ensure all information is collected correctly.
We require:
Prices are shown in GBP and include VAT at the current rate.
Your stay includes heating, electricity, bed linen, towels, bath robes, slippers, spa bath and all other facilities detailed.
Please visit our What’s Included page for full details.
Our minimum stay is 2 nights. Minimum stays may vary during Christmas, New Year and Bank Holiday periods.
Saturday arrivals and departures are not available, and Sunday arrivals are not available.
Guests can arrive Monday to Friday, with departures available Sunday to Friday.
Christmas and New Year arrangements vary.
Please get in touch if you are looking for a more bespoke stay pattern.
Breaks over Christmas and New Year vary depending on how Christmas and the bank holidays fall. Please see our Christmas Breaks page for festive stay inspiration and availability guidance.
If you wish to book longer than 7 nights, please get in touch and we would be happy to provide a bespoke quotation.
Check-in is from 4.00 pm and check-out is by 10.00 am.
Early arrivals and late departures are strictly by prior arrangement only (and will depend on bookings and housekeeping).
Barn Owl Retreat, Peregrine Retreat and Kestrel Retreat each sleep a maximum of two guests and are adult only.
We are unable to exceed the maximum occupancy.
No. Barn Owl Retreat, Peregrine Retreat and Kestrel Retreat are adult-only lodges.
No day visitors are permitted at Barn Owl Retreat, Peregrine Retreat and Kestrel Retreat.
Yes — the lodge and private decking area (including the spa bath, BBQ and outdoor seating) are for your exclusive use throughout your stay.
The lodges have been thoughtfully designed with privacy in mind. Careful consideration has been given to layout, orientation, cladding, landscaping and planting to ensure guests are not overlooked. Once inside the lodge or on the private decking area, you will not be able to see other guests.
The ‘Designated Dog Area’ is available for guests staying at Barn Owl Retreat and Peregrine Retreat. Please see our Dog Friendly Breaks page for further details.
One dog is very welcome in Barn Owl Retreat and Peregrine Retreat. Kestrel Retreat is strictly pet-free. Please see our Dog Friendly Breaks page for details of what is included, along with dog-friendly activity and walking suggestions nearby.
Smoking and vaping are not permitted inside the lodges. Ash trays are provided for guests wishing to smoke outdoors.
We would be happy to hold any dates of interest for 48 hours. Please email us the dates and property of interest and your mobile number – we will then put it on hold for you.
All bookings must be placed via our website to ensure information is collated correctly: Availability Page
Once your booking request has been submitted, payment will not automatically be taken. We will first review the booking request.
If accepted, the deposit payment will be processed and a booking confirmation will be issued.
Please allow 24 hours on weekdays and up to 48 hours on weekends.
No EV charging is currently available at Bettws Court Retreats (Barn Owl Retreat, Peregrine Retreat and Kestrel Retreat).
The nearest rapid charging points can be found in Ross-on-Wye and Hereford.
We recommend checking live availability and compatibility via your preferred EV charging app before travelling.
